Last updated: September 2026
Full Care (operating under 1 Allcare Pty Ltd, ABN 91 652 300 448) is committed to protecting the privacy, confidentiality, and dignity of our participants, families, advocates, and workers. We adhere strictly to the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the National Disability Insurance Scheme Act 2013.
1. Information We Collect
To provide safe, person-centred disability supports, we may collect personal and sensitive information, including:
- Contact details (name, phone number, email address, physical and postal address).
- NDIS participant reference numbers and plan management details.
- Emergency contacts, family details, and designated nominees or legal guardians.
- Health and support information relevant to service delivery (daily living requirements, mobility considerations, communication preferences, and dietary needs).
- Worker screening checks, qualifications, and employment records for support personnel.
2. How We Collect Your Information
We collect information directly from you wherever reasonably practicable — through our referral forms, service agreements, intake discussions, and ongoing support reviews. With your explicit consent, we may also receive information from your Support Coordinator, Plan Manager, Local Area Coordinator (LAC), or allied health practitioners.
3. Use & Disclosure of Information
We only use personal information for purposes directly related to your care, safety, and administrative compliance. We will not sell, rent, or trade your personal information. Information is only shared when:
- Directly necessary to deliver your agreed NDIS supports (e.g. informing your rostered support worker of care preferences).
- Authorised by you or your legal nominee in writing.
- Required by law, court order, or mandatory reporting requirements under the NDIS Quality and Safeguards Commission.
4. Storage & Security
We maintain strict administrative, digital, and physical security measures to safeguard all personal and health records from unauthorised access, loss, misuse, or alteration. Data is stored securely within Australian-hosted infrastructure in compliance with Australian Privacy Principles.
5. Your Rights & Access
You have the right to request access to the personal information we hold about you and to request corrections if any details are inaccurate or outdated. To request access or discuss privacy concerns, please contact our Privacy Officer at 1300 392 310 or via our online contact enquiry form.